Refund and Returns Policy
1. Returns within 30 days
The item must be returned within 30 days of the date you received it.
The item must be unworn, unwashed, and undamaged with all tags still attached.
The item must be returned in its original packaging, along with the receipt or proof of purchase.
Some special items (such as deeply discounted or custom-made items) may not be eligible for returns. Please check the product description for details or contact our customer service for specific advice.
2. Returns Process
To initiate the return process, please contact us via email at [email protected] and provide us with your order details.
Once your return request is approved, we will provide you with detailed instructions on how to return the item.
The shipping costs for returning the item will be borne by the customer, unless the item is defective or damaged due to our fault.
3. Refund Processing
Once we receive the returned item and confirm that it meets the return conditions, we will process the refund.
The refund will be made to the original payment method you used when making the purchase. The refund may take up to 30 business days depending on your payment provider.
Please note that the original shipping fee will not be refunded unless the item is defective or does not match the order.
4. Faulty or damaged item
If you receive a defective or damaged item, please contact us immediately. We will replace it with a new one or issue a full refund at no charge.
Please provide us with a photo or video of the defective or damaged item so we can resolve the issue quickly for you.
5. Cancellation of order
You can cancel your order within 24 hours of placing your order online. If you wish to cancel your order, please contact us via email or phone as soon as possible.
6. Important Note
This return and refund policy only applies to products purchased directly from Trendtroves.store. For products purchased from other channels, please contact the seller for assistance.
We reserve the right to refuse a return or refund if the product does not meet the above conditions.
Contact us
Email: [email protected]
Working hours: 8am – 6pm / Monday to Friday (Saturday & Sunday off)